Frequently Asked

You can contact us via the following:

Please contact us to request fire test certificates for our products.

Acoufelt’s acoustic products, including acoustic panels and acoustic carpet tiles, are manufactured in Australia, North America, Thailand and Japan.

Acoufelt’s corporate offices are located in Australia, the USA and the UK, in the following locations:
Adelaide: Level 8, 26 Flinders Street, Adelaide SA 5000
Sydney: Australia Square – Level 43, 264 George Street, Sydney NSW 2000
London: 1 Old St, London EC1V 9HL
Detroit: 2650 N Opdyke Road, Michigan 48326

Acoufelt’s distributors service the rest of the global market.
Please contact us to find your nearest rep or distributor.

Our FilaSorb™ felt is made from 100% polyester fibres, a minimum 60% of which is comprised of recycled PET. FilaSorb™ felt is the primary material in our wall and ceiling products, including our acoustic wall panels, acoustic ceiling panels, acoustic screens, acoustic tiles, acoustic baffles and acoustic ceiling clouds.

Learn more about FilaSorb™ here.

Our QuietBack™ acoustic carpet tiles are comprised of a yarn face pile made from 100% solution dyed nylon with an acoustic backing made from a minimum of 80% recycled PET fibres.

Learn more about QuietBack™ here.

Our BarrierBack™ carpet tiles are comprised of a yarn face pile made from 100% solution dyed nylon, comprised predominantly of recycled and regenerated ECONYL yarn.

Learn more about BarrierBack™ here.

Acoufelt are working on a number of sustainability initiatives. You can learn more about our sustainability efforts here.

Acoufelt offers a 20-year wear warranty across all of its acoustic products. This warranty guarantees that products will conform to specifications, and maintain their physical characteristics and acoustic properties throughout the 20-year period. In addition to this, all Acoufelt carpet tiles are covered by a 20-year guarantee on castor chair proof and colorfastness, and a lifetime antistatic guarantee. Acoufelt FilaSorb™ products are also covered by an additional 20-year colorfastness guarantee. 

Read Acoufelt’s carpet tile warranty here.

Read Acoufelt’s FilaSorb™ warranty here.

For our Australian customers, every Acoufelt product is designated a ‘QuickShip’ category indicating approximate lead times. Look out for this across our website and on each product specification sheet. Categories and associated lead times are as follows:

QuickShip Rapid

Our QuickShip rapid offering signifies our commitment to stocking products with minimal lead times. If a product is displayed with a QuickShip rapid symbol, this means the product is constantly being produced to replenish stock levels. QuickShip rapid products can be despatched within 24 hours.

QuickShip Standard

Our expert manufacturing team converts acoustic material into creative, design-led solutions using the latest cutting, bevelling and printing software and machinery. Our standard made to order products have an approx. 2-3-week lead time from payment and order confirmation.

QuickShip Custom

If a product is labelled custom, this means you can play with size, colour, cutting, bevelling, printing and more. We’ll work with you on project drawings, renderings and sampling to ensure the finished product meets your design vision. Custom products have an approx. 6-8 week lead time from payment and order confirmation.

Need your products faster? You can contact us for our express service rates.

Customers outside of Australia should contact our Customer Care Team at for information on lead times.

Finished goods are delivered to our customers using GMK logistics. Please contact our Customer Care Team on or +61 1800 626 462 for tracking information and approximate delivery times.

Samples, merchandise and other marketing materials are sent via TNT/Fedex and Sendle. Please contact our Customer Care Team on for your tracking number and information.

Please contact your local Sales Rep or our Customer Care Team via to access an updated price list.

We test the acoustic performance of our products with a full room reverberation test in a laboratory following ASTM C423 or AS ISO 354 standards. The results are documented in NRC values (Noise Reduction Coefficient) and have been added to our specification sheets across each of our floor, wall and ceiling products.

Yes you can. We offer consultations to our customers face to face, over the phone, or over a video call – depending on your location and needs. Our sales team are trained with extensive product knowledge, and a practical understanding of how to provide soundscaping solutions catered to your space. Contact your local Sales Rep or our Customer Care Team on

Contact our Customer Care Team on with your address and we’ll provide you with a list of installers in your area.

Due to the breathable nature of our acoustic material, our products can be installed in conditions with high humidity, without affecting standard performance. However, to ensure maximum adhesion is maintained, we recommend you speak with your installer to discuss the most appropriate installation method for your environment.

Yes, Acoufelt offers installation kits for its acoustic screens, acoustic baffles and acoustic ceiling clouds, which are listed on our price list. Installation kits must be ordered separately and may have lead times.

There are a few ways you can order a product sample.

  1. Contact your local Sales Rep
  2. Call or email our Customer Care Team at or +61 1800 626 462
  3. Via our website. Click the “order a sample” button on any of our product pages, select your desired colours, fill in your address and contact details, and we’ll deliver these straight to your door.

Samples will be dispatched same day within Australia via a courier, but may take up to 4 working days to arrive under regular circumstances.

You can place an order by contacting your local Sales Rep or our Customer Care Team via or +61 1800 626 462.

Yes. Please supply the drawings, quantities and dimensions you require for your project, and our Design and Production Team will work with you to create a bespoke solution. Contact us with your custom product enquiries via

Yes, yes and yes. We can print any supplied image onto our acoustic panels, so long as the image has a minimum resolution of 300 DPI. Our acoustic panels can also be printed in any variety of colours, as well as cut and bevelled to any shape or measurement required. Please contact us on with your desired measurements, prints and/or CAD files.

Yes you can. Please contact our Customer Care Team on with your custom idea, and we will work closely with you on developing your bespoke design.

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