Acoufelt’s Regional Sales Partners service the rest of the global market. Contact us via email@example.com to find your nearest rep or distributor.
What are Acoufelt products made from?
Our FilaSorb™ felt is made from 100% polyester fibres, a minimum 60% of which is comprised of recycled PET. FilaSorb™ felt is the primary material in our wall and ceiling products, including our acoustic wall panels, acoustic ceiling panels, acoustic screens, acoustic tiles, acoustic baffles and acoustic ceiling clouds.
Where possible, and without compromising on quality, Acoufelt pursues sustainable practices in manufacturing that close the loop on the circular economy through careful and considered raw material sourcing. Acoufelt’s primary material components; FilaSorb™ felt and QuietBack™ acoustic carpet tiles, are both made from regenerated PET fibres with a minimum of 60% recycled content, and our BarrierBack™ carpet tiles are also made from ECONYL® regenerated fibres.
Acoufelt offers a 20-year wear warranty across all of its acoustic products. This warranty guarantees that products will conform to specifications, and maintain their physical characteristics and acoustic properties throughout the 20-year period. In addition to this, all Acoufelt carpet tiles are covered by a 20-year guarantee on castor chair proof and colorfastness, and a lifetime antistatic guarantee. Acoufelt FilaSorb™ products are offered an additional 20-year light fastness guarantee.
For our Australian customers, any QuickShip products should be delivered between 2-8 working days, depending on your location within Australia. Look out for a QuickShip symbol on products across our website. For all custom projects requiring cutting or wrapping, our Australian customers should allow for up to roughly 10-15 working days delivery. Customers outside of Australia should contact our Customer Care Team to obtain more information regarding lead times.
How can I track my order?
Finished goods are delivered to our customers using GMK logistics. Please contact our Customer Care Team on firstname.lastname@example.org for tracking information and approximate delivery times.
Samples, merchandise and other marketing materials are sent via TNT/Fedex. Please contact our Customer Care Team for your tracking number and information.
How do you measure the acoustic performance of your products?
We test the acoustic performance of our products with a full room reverberation test in a laboratory following ASTM C423 or AS ISO 354 standards. The results are documented in NRC values (Noise Reduction Coefficient) on our specification sheets across all our floor, wall and ceiling products.
Can I have a product consultation with you?
Yes you can. We offer consultations to our customers face to face, over the phone, or over a video call – depending on your location and needs. Our sales team are trained with extensive product knowledge, and a practical understanding of how to provide soundscaping solutions catered to your space. Contact your local Sales Rep or our Customer Care Team on email@example.com.
How can I find an installer for your product?
Contact our Customer Care Team on firstname.lastname@example.org with your address and we’ll provide you with a list of installers in your area.
Can your products be installed in environments with extreme temperatures and humidity?
Due to the breathable nature of our acoustic material, our products can be installed in conditions with high humidity, without affecting standard performance. However, to ensure maximum adhesion is maintained, we recommend you speak with your installer to discuss the most appropriate installation method for your environment.
Do your products come with installation accessories?
Yes, Acoufelt offers installation kits for its acoustic screens, acoustic baffles and acoustic ceiling clouds, which are listed on our price list. Installation kits must be ordered separately and may have lead times.
How can I order a sample?
There are a few ways you can order a product sample.
Yes. Please supply the drawings, quantities and dimensions you require for your project, and our Design and Production Team will work with you to create a bespoke solution. Contact us with your custom product enquiries via email@example.com.
Can I order custom print, cut or colour on your panel products?
Yes, yes and yes. We can print any supplied image onto our acoustic panels, so long as the image has a minimum resolution of 300 DPI. Our acoustic panels can also be printed in any variety of colours, as well as cut and bevelled to any shape or measurement required. Please contact us on firstname.lastname@example.org with your desired measurements and/or CAD files.
Can I order custom carpet tile design?
Yes you can. Please contact our Customer Care Team on email@example.com with your custom idea, and we will work closely with you on developing your bespoke design.